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Summary of Position / up to $67k base salary, plus aggressive bonus plan totaling $20k per year!

Although our story begins in New York City, it has always been our dream to share our concept and passion for our cuisine with both the country and the world. Nowadays, you no longer need to live in NYC to experience our brand, and we couldn’t be more thankful to be growing in California.

The General Manager of our popular fast-casual / quick-service concept is a proven leader who works with their team to achieve our highest standards. You are responsible for recruiting, development, training, performance, and retention of all personnel. You can manage inventory, food quality, controllable costs, and financial results. You are accountable for each one of our guest’s complete and utter satisfaction in their dining experience by empowering team members to react positively, hospitality-focused FIRST in every instance while maintaining a constant presence on the floor.

Reports To:
Director of Operations

Duties and Responsibilities:

Communicates day-to-day operational expectations to ensure efficiency, sets the daily morale of the team & leads by example
Responsible for completion of all administrative duties, paperwork & cash handling policies
Trains, develops, and coaches team members to provide consistent execution & exemplary service
Expected to read the MIT binder, train based on its standards and be certified in all positions in the store. This includes the team member handbook and shift running.
Confidently handles guest’s complaints, concerns & service issues with grace
Guarantees completion of all daily food safety checklists and proper food handling, FIFO knowledge of food safety and sanitation regulations
Monitors all equipment & maintains preventative maintenance, timely repairs
Ensures completion of inventories, staff meal documentation, prep & waste control
Certifies & delivers team member & management evaluations in a timely manner, understanding of payroll procedures;
Resolves potential team member conflicts in a professional & confidential manner
Maintains immaculate cleanliness & perfect organization of all areas of the restaurant an ambassador of our brand in the local community & effectively builds relationships
Ensures team members follow all store policies & procedures
Create a POSITIVE environment where ALL team members thrive & excel which includes YOU!
Ability to work long hours.

Skills:

Food Safety certification with the Health Department, Serv safe certified
3 or more years of managerial experience or equivalent position
Experience managing high sales volume
Experience managing a large number of employees
Inventory Management/food cost/ labor management
Working knowledge of data analysis and performance/operation metrics
Strong project management skills
Ability to work in a fast-paced environment
Ability to work under pressure
Results Driven
Familiarity with MS Office and various business software

Education Requirements:
None is required, though a college degree is preferred.

As part of our standard recruiting process, we may contact you via SMS text message or email regarding potential job opportunities that align with your profile. By responding to this message and providing us access to your email address and phone number, you agree to these communications. Please note that standard message and data rates may apply depending on your mobile phone service plan. To seek assistance or opt-out of our SMS messages, you can reply with "HELP" or "STOP" at any time. Your consent to communicate with us via SMS text message moving forward is greatly appreciated and will help us keep you informed about exciting career prospects in the future. Thank you for considering this important aspect of our recruitment process.

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